There is a well-known anecdote that is related by Tom Peters about a hospital in the US that treats cancer. During a series of staff interviews, an interviewer asked the housekeeper what her job entailed. She responded, “I help to cure cancer.” Somewhere in that hospital, a leader connected the dots for this individual, and made her feel that she was an integral part of the hospital’s mission. Do you do that for the people who do the work in your unit or organization?
So what do you now need to do?